Updated: February 10, 2025
AC Repair San Ramon (“us”, “we”, or “our”) operates airconditioningrepairsanramon.net
This page details our policies regarding gathering, utilizing, and revealing your Personal Information when our services are employed. It also highlights the options you possess concerning this data. At AC Repair San Ramon, we greatly value your privacy.
Our services, which include our website at https://airconditioningrepairsanramon.net and our phone and in-person services, are collectively called our "Services."We utilize your data to enhance and deliver these Services. By choosing to use our Services, you consent to our collection and use of your information, as this policy outlines.
Collecting and Making Use of Data
We gather various information to enhance and personalize your experience with our services. Here's a closer look at the data we collect.
Personal Information
We might require you to provide specific personal details during our service provision. By personal information, we're referring to data that can identify, associate with, describe, or be reasonably linked, either directly or indirectly, to an individual or a household (hereinafter referred to as "Personal Information"). The personal information we gather may include Name and contact information (including first and last name, email address, phone number, city, state, and zip/postal code).
Job Application Details
If you apply for a job with us, we may collect additional information about your application. This may include:
The unique information we gather might come directly from you, your references, a recruiter, your former employers, or your educational institutions. This information will be exclusively used to gauge your suitability for the position. This includes processing your application, assessing your qualifications, engaging in correspondence with you, and adhering to legal obligations.
Information Collected from Third Parties
There are occasions when we might gather contact details from third-party sources. These details assist us in sending direct mail for marketing and promotional intentions.
Automated Information Collection
Depending on the service you choose, we might also gather information automatically. This happens when you navigate our website, schedule services online, or contact us via call or text. The information we collect might include:
Geographical location, cookies, and user data (we'll explain more about this later);
Details include your phone number, audio recordings, timing and date details, and any other information related to your phone call.
We also collect details like the services you need, the timing of the service you request, location, phone number, address, and email through our online scheduling and chat tools.
Usage Data
We also gather data about your interaction with our website, known as "Usage Data." This includes details like your computer's IP address, the type of browser you're using, the version of your browser, which pages on our site you visit, when you visit our site, how long you stay on each page, along with unique identifiers for your device and other diagnostic data. Rest assured, we don't link this information to any individual or household.
Location Data
Just so you know, we also collect and store data about your location based on your IP address, but only at a city or county level. We use this information to enhance our website's features, personalize it for you, and create more relevant marketing strategies on and off our site. Remember, you're in control, and you can switch location services on or off at any time through your device settings.
Tracking & Cookies Data
We use cookies and similar technologies to monitor our website's activity and for re-targeting purposes (more on Behavioral Re-marketing later).
Cookies are small files containing a unique identifier sent from a website to your browser and stored on your device. We also use technologies like beacons, tags, and scripts to gather and track information to improve our website.
You can set your browser to refuse all cookies or notify you when a cookie is sent. But just a heads up, if you decide not to accept cookies, some parts of our website may not work as intended.
Examples of Cookies we use:
Analytics
We also may use third-party Service Providers to monitor and analyze the use of our Service. Service Providers include, but are not limited to:
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our website. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its advertising network. You can opt out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
Use of Data Service
At AC Repair San Ramon, we utilize your personal information for a variety of reasons:
We use it to enhance and sustain our services, ensuring you receive the best possible experience. We also inform you of any modifications to our services. Additionally, if you wish, your information allows you to engage in numerous interactive features of our services.
We use this information to provide customer support and ensure your concerns and inquiries are promptly addressed. We also use your feedback, with your consent, to gain insights and improve our services.
Monitoring the usage of our services is another important purpose of collecting your information. This helps us identify and resolve any technical issues that might arise.
Your information also allows us to present you with personalized advertisements related to goods, services, and events that may interest you.
We keep you updated with news, promotional materials, and special offers about other goods, services, and events similar to those you've previously purchased or shown interest in, unless you choose not to receive such information.
In addition to the communication needed to deliver the Service you've requested via your preferred contact method, you can stop receiving direct phone communications from us by calling (925) 884-0209.
Disclosure to Service Providers
We do not and will not sell your personal information to third parties.
We do not disclose information to third parties to provide, maintain, and improve our services, including third-party service providers who access information about you to perform services on our behalf or help us execute services you have requested.
Disclosure to Law Enforcement
Under certain circumstances, AC Repair San Ramon may be required to disclose your Personal Information if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Legal Requirements
AC Repair San Ramon may disclose your Personal Information in the good faith belief that such action is necessary to:
Corporate Relationships
In line with our Privacy Policy, we do not share your information with other companies, affiliates, or subsidiaries. Additionally, your information will not be disclosed during or in negotiations for any merger, sale of company shares or assets, financing, acquisition, divestiture, or dissolution of part or all of our business.
Data Security
We place a high priority on the security of your data. However, it's crucial to remember that 100% security isn't guaranteed for data transmission over the internet or electronic storage. We do our best to protect your Personal Information using commercially accepted methods, but we can't promise absolute security.
Our Stance on "Do Not Track"Signals under the California Online Protection Act (CalOPPA)
We currently do not adhere to the "Do Not Track"(DNT) setting. You can activate this setting in your web browser to notify websites that you don't wish to be tracked. You can enable or disable this by accessing the Preferences or Settings of your browser.
Third-party Site Links
Our service may include links to other websites that we don't operate. You'll be redirected to their site if you click a third-party link. We strongly recommend reviewing the Privacy Policy of every website you visit. We do not have any control over, nor take responsibility for, the content, privacy policies, or practices of any third-party sites or services.
Privacy of Minors
Our service isn't intended for anyone under 18, referred to as "Children." We don't knowingly collect Personal Information from anyone under this age. If you're a parent or guardian and aware that your Child has shared their Personal Information with us, please get in touch. If we discover that we've collected Personal Information from children without parental consent verification, we will take measures to erase that information from our servers.
Rights for California Residents
The California Consumer Privacy Act of 2018, California Civil Code Sections 1798.100 et seq. (CCPA), effective January 1, 2020, may afford rights to our users and customers who are California residents. For example, California residents may have a right, following a verifiable request, to:
(1) access—twice in 12 months, free of charge—the categories and specific pieces of personal information AC Repair San Ramon has collected about the user, the categories of sources from which the personal information is collected, the business purpose for collecting the personal information, and the types of third parties with whom AC Repair San Ramon shares personal information, for the 12 months prior to the request; and
(2) delete personal information under certain circumstances.
Such requests may be made by submitting a verifiable consumer request by calling us at (925) 884-0209.
Sending us a request through our Contact Us form here: https://airconditioningrepairsanramon.net/contact-us.html.
At AC Repair San Ramon, we believe in equality for all our users and customers. We respect your rights under the California Consumer Privacy Act (CCPA). This means we do not discriminate against anyone who chooses to exercise their rights as per the CCPA, which aligns with the rights of all Californian residents.
When it comes to your protection and security, we take it very seriously. We identify you using the information you have previously shared with us or specific details unique to you. We also understand that you may wish to have an agent represent you. In such cases, we require written permission from you, allowing the agent to act on your behalf. Additionally, the agent must be able to verify their identity with us.
Updates to our Privacy Policy
We believe in keeping you informed about any changes to our Privacy Policy. From time to time, we may need to revise our policy. When we do, we will tell you by updating the policy on this page and appropriately notifying you. This could be through an email or an update in our Privacy Policy marked by a change in the “effective date” at the top of the policy.
We recommend you revisit our Privacy Policy periodically to stay informed about any revisions. Any changes we make to our Privacy Policy become effective once posted on this page.
Should you have any queries about our Privacy Policy, please get in touch with us. You can contact us directly if you need any clarification or further information.
By phone number: (925) 884-0209